These Terms and Conditions govern the use of our website vanbornvintageguitars.com, as well as the purchase of products through the website and/or submarket platforms used by vanbornvintageguitars.com such as
- Reverb.com (https://reverb.com/shop/vanbornvintageguitars)
In addition, specific Terms and Conditions apply to purchases made in person, including but not limited to transactions at guitar shows, events, or during private in-store experiences. These in-person purchase terms operate alongside the general online terms set out below.
If you have any questions about these Terms and Conditions, please contact us using the contact form on the website or by e-mail at info@vanbornvintageguitars.com.
Vanborn Vintage Guitars may at any time make changes to or remove part of this website without any liability to customers for such changes. We reserve the right to change these Terms and Conditions in the future without specifically notifying customers. Continued use of the website or placement of orders after such changes shall be deemed to be acknowledgment and acceptance thereof.
A contract will only come into existence between you, the customer, and us once your order has been processed and dispatched.
When placing an order via this website, you warrant that:
- You are not a minor or otherwise legally incapable of entering into a binding contract.
- The personal details you provide are complete and accurate.
- You are not using a false name or the name of any other person or body without authorization.
Table of Contents
- Placement of an Order
- Value Added Tax (VAT)
- Acceptance of an Order
- Delivery & Shipping
- Returns & Refund Policy
- Purchases Made at Guitar Shows, Events, or In-Store Experiences
- Cancelling an Order
- Liability
- Buyer Responsibility & Vintage Instrument Liability
- Force Majeure
- Customs, Import Tariffs & Duties
- Governing Law
- Closing Note
Placement of an Order
When you place your order you are doing so in acceptance of these terms and conditions and it is important that you have read them before you go ahead and order.
Value Added Tax (VAT)
Vanborn Vintage Guitars is a VAT registered business. We are legally required to charge 21% VAT (also known as JCT, GST, HST, SST, PST, RST or QS) on the total order amount.
Exceptions are possible, please consult: https://vanbornvintageguitars.com/page/legal-policy
Acceptance of an Order
When an order is placed you will receive an order confirmation (and further updates) sent to the email address you provided during checkout, containing information about order content, prices, delivery address, tracking & trace information, etc.
Delivery & Shipping
You as a buyer are free to choose from the mentioned and at the time available delivery option(s) during checkout. Vanborn Vintage Guitars assumes no responsibility for damages during transport or damages caused from any delays beyond its control.
Vanborn Vintage Guitars offers worldwide shipping via the following parcel services (upon availability):
- Bpost (https://www.bpost.be/en)
- UPS (https://www.ups.com/be/en)
The shipping rates will be automatically calculated based on the delivery location you provided during checkout. Please note that all import/custom fees, tariffs, and duties are the sole responsibility of the buyer, and buyers remain responsible for compliance with local regulations.
- In case of a stringed instrument, the strings will be detuned before packaging to prevent tension damage during shipping.
- In case of items with tubes/valves (like amplifiers), the tubes/valves will be removed (if possible) and bubble-wrapped separately to prevent shipping damage. These will be numbered for easy reinstallation upon unpacking.
- Small sized items (e.g., guitar picks) will be packaged in bubblewrap mailing envelopes.
- Larger sized items (e.g., a guitar) will be packaged in industrial grade bubblewrap + reinforced double wall cardboard boxes.
Returns & Refund Policy
Vanborn Vintage Guitars only accepts returns for "new" items within 3 days of the buyer receiving the goods.
Vanborn Vintage Guitars does not accept returns on "used" and/or "vintage" items (these are sold “as-described” and “as-pictured”). The buyer acknowledges that all photos and descriptions form an integral part of the sales agreement. Additional photos or details are always available upon request before placing an order.
"New" items must be returned in original, as-shipped condition with all original packaging and no signs of use. The buyer assumes responsibility for all return tracked shipping costs.
No order may be returned to Vanborn Vintage Guitars without prior written consent.
Returns are subject to a return charge (restocking fee) of at least 15%, which may increase if items are returned incomplete or in a condition different from when they were sold/shipped.
The buyer will not be refunded the original shipping charges (+ any additional fees such as credit card & payment processing). Refunds will only be issued after receiving and inspecting the returned order. In the event of a partial refund, any necessary fees may be deducted by the seller.
Purchases Made at Guitar Shows, Events, or In-Store Experiences
Customers purchasing items in person (at guitar shows, events, or during private in-store appointments) will have the opportunity to inspect, test, and ask questions about the item before completing the purchase.
We understand that such environments can be busy, noisy, and intense, which may influence the decision-making process. For this reason, customers have up to 7 calendar days after the purchase to contact us if any issues arise or if they are dissatisfied.
Within this period, we will work constructively with the customer to find a fair and workable solution for both parties. This may include adjustments, support, or other remedies. However, this does not automatically imply a refund or return. After this 7-day period, no further claims or returns will be accepted for in-person purchases.
Cancelling an Order
An order cannot be cancelled once payment has been made and/or when a shipment tracking number has been issued.
Payment is due within 72 hours, or the order will be cancelled.
Liability
If you have questions about an item for sale, please ask before placing your order (info@vanbornvintageguitars.com).
We try to have all information as accurate as possible (“as-described”), but we make no warranties, whether express or implied, regarding accuracy. All items are sold in working condition unless otherwise specified in the listing.
We will do our best to prepare an item (e.g., setup, string height and action on a guitar) for general use. However, setup is highly personal, and we recommend that every buyer arranges a professional setup or check-up after purchase.
Buyer Responsibility & Vintage Instrument Liability
Vanborn Vintage Guitars specializes in vintage instruments, which are unique items with their own history, story, character, and wear. These may include repairs, modifications, or signs of use, all of which are disclosed and pictured to the best of our knowledge and form part of the item description.
By purchasing a vintage item, the buyer acknowledges that:
- Vintage items cannot be replaced by an identical new product.
- No warranties, express or implied, apply beyond the condition described and pictured at the time of sale.
- The buyer is fully responsible for proper storage, correct stringing, correct string tension, climate control (temperature & humidity), maintenance, and professional servicing or adjustments as needed.
- Under no circumstances shall Vanborn Vintage Guitars be held liable for indirect, incidental, or consequential damages arising from improper use and storage, or (lack of) maintenance, or environmental factors.
Force Majeure
Vanborn Vintage Guitars shall not be held liable for any delays or failure to deliver due to circumstances beyond its reasonable control, including but not limited to natural disasters, transport disruptions, strikes, or other unforeseen events.
Customs, Import Tariffs & Duties
All customs procedures, import tariffs, taxes, and potential import delays are entirely outside of our control. Buyers remain solely responsible for any and all associated costs and compliance with local regulations.
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with Belgian law. Any disputes shall be subject to the exclusive jurisdiction of the Belgian courts.
Closing Note
These Terms and Conditions constitute the full agreement between Vanborn Vintage Guitars and the customer. No verbal agreements, assurances, or understandings outside of this document shall be binding.
